Shipping policy

Shipping & Delivery

All orders are processed upon receipt. We try our best to get orders out immediately but please allow up to 3-5 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Shipping costs may increase depending on weight, volume, postal code, and shipping method. Shipping method may be selected at checkout. Packages will be shipped in the order they are received. Remote areas may require additional time for delivery. 

 Leyva Beauty is not responsible for lost or stolen packages. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it.

We do not replace or refund orders that are scanned "delivered" by USPS or UPS. In the case that your order is undelivered, however is marked as delivered, an investigation will be opened with USPS or UPS depending on the used carrier until a final resolution is made.

If there is a problem with your package delivery or tracking number, please contact USPS directly. 

USPS: 1-800-ASK-USPS 

If USPS or UPS Tracking confirms that the package was "Delivered", no refunds or replacements will be granted.

If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. No exceptions!